All the orders will be shipped out from China to destination countries

we use standard shipping like UPS, FEDEX, DHL etc, the accurate shipping fee is calculated based on order quantity, destination countries and shipping channels.

Tax/customs fees is buyers’ duty.

30-Day Return Policy

Customers may request returns within 30 days of delivery. Note: Batteries are non-returnable for safety reasons.

Return Eligibility

To qualify for a return:

• Item must be unused and in original condition

• Original packaging, user manual, and all accessories must be included

• Valid proof of purchase (order number or receipt) is required

Return Process

1. Contact our Customer Service to obtain a return authorization and shipping address

2. Consumer-requested returns: Customer bears return shipping costs

3. Approved returns will be refunded minus a 10% restocking fee

Damaged Goods

If your order arrives damaged:

• Contact us immediately before returning items

• We will cover return shipping costs for verified transit damage

• Our team will arrange the return process

Refund Processing

• Allow 3-5 business days for return inspection upon receipt

• You’ll receive email confirmation of refund approval/denial

• Approved refunds will be processed within 10 business days

  • Credit applied to original payment method

  • 10% restocking fee deducted where applicable

Missing Refunds?

If you don’t see your refund after 10 business days:

1. Check with your credit card company/bank (processing times vary)

2. Contact us if unresolved after checking with your financial institution

Need Help?

For return authorization or questions, please use our Contact Us form.

Personal Use Warranty (2 Years)

Every LixiSports ball machine undergoes rigorous quality control testing at each production stage to ensure durability and reliability.

Coverage includes:

• 2-year warranty against material/workmanship defects from purchase date

• 3-month warranty for batteries/chargers purchased directly from LixiSports
  *Note: International customers should purchase batteries locally for warranty coverage
  *Batteries from Ryobi retailers are not covered by LixiSports warranty

• Demo units receive full 2-year warranty with proof of purchase

Service Terms:

• Defective parts will be repaired/replaced during warranty period

• Valid for original purchaser only (provide LixiSports order# or Amazon ID)

• Battery shipping restricted to continental U.S. due to international regulations

Commercial Use Warranty (1 Year for Clubs)

• 1-year warranty against material/workmanship defects

• 3-month battery warranty (same restrictions apply as personal use)

• Demo units receive full 1-year warranty with proof of purchase

• Same service terms as personal warranty apply

Maintenance & Repairs

For fastest service:

1. Email preferred (enables whole-team response)

2. 24/7 phone support available

Repair Process:

• Simple part replacements: We ship parts with installation support

• Complex repairs: Customer pays inbound shipping; we cover repairs and return shipping

Warranty Exclusions

Coverage does not apply to:

1. Misuse, neglect, accidents, unauthorized modifications, or acts of nature

2. Failure to follow operating instructions

3. Incorrect voltage/circuit usage

4. Black service wheels (6-month limited coverage)

5. Normal wear and tear or cosmetic damage

We accept bank transfer